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  • Writer's pictureClear Facility Services

30 questions to ask when evaluating new facility service providers

two cleaners providing janitorial services
Professional cleaners providing services on a commercial building.

Choosing the right facility service provider is crucial for the smooth operation and maintenance of your business premises. Whether you're looking for cleaning services, maintenance support, or overall facility management, asking the right questions during the evaluation process can help you make informed decisions. Here are key questions to consider when assessing potential facility service providers.


Experience and Expertise:

  • How long has the company been in the facility services industry?

  • What types of facilities have they managed or serviced before?

  • Do they have experience in handling facilities similar to yours?

Service Offerings:

  • What specific services do they offer? (cleaning, maintenance, security, etc.)

  • Can they provide a customized solution based on your facility's unique needs?

  • Do they have the capability to scale their services as your business grows?

Certifications and Compliance:

  • Are they licensed and insured?

  • Do they comply with industry regulations and standards?

  • Are their employees properly trained and certified for the services they provide?

References and Case Studies:

  • Can they provide references from clients with similar facility needs?

  • Do they have case studies showcasing successful projects or long-term partnerships?

  • Are there any testimonials or reviews available from current or previous clients?

Technology and Innovation:

  • What technologies do they use to enhance efficiency and service delivery?

  • Are they up-to-date with industry trends and innovations?

  • How do they ensure transparency and communication through technology?

Communication and Reporting:

  • What communication channels do they have in place for clients?

  • How frequently do they provide reports on services rendered and facility conditions?

  • Is there a dedicated contact person for immediate assistance?

Emergency Response and Contingency Plans:

  • What is their approach to handling emergencies or unexpected situations?

  • Do they have a well-defined contingency plan in place?

  • How quickly can they respond to urgent requests or issues?

Cost Structure and Transparency:

  • How is the pricing structured for their services?

  • Are there any hidden fees or additional costs that may arise?

  • Can they provide a detailed breakdown of costs for better transparency?

Sustainability Practices:

  • What sustainability initiatives do they have in place?

  • How do they approach waste management and environmentally-friendly practices?

  • Are they committed to using eco-friendly products and services?

Contract Terms and Flexibility:

  • What is the duration of their typical contracts?

  • Are there flexible options for adjusting services based on changing needs?

  • How is contract termination handled?


Asking these questions will help you evaluate facility service providers more effectively and make an informed decision that aligns with your business goals. Remember that a thorough assessment of their experience, capabilities, and commitment to service excellence is essential for a successful and long-lasting partnership.


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